Retail Lead — Fan Experience & Fast-Pace Ops

Fanatics; Baltimore (MD); On-site; USD 22,000 - 32,000; Full time

Job summary

Fanatics is seeking a Retail Lead in Baltimore to deliver business and fan impact through bold leadership and execution excellence. You will leverage data and in-game insights, supporting home game shifts across pre-game, in-game, and post-game operations.

Responsibilities include ensuring daily operations run smoothly, maintaining stockroom organization, and collaborating with leadership to meet revenue targets while delivering an exceptional fan experience.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout shifts, and lift/move merchandise up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.

Skills

Customer service

Communication

Teamwork

Flexibility

Punctuality

Physical stamina

Education

High school diploma or equivalent

Tools

OPSuite5.0

POS

CAYAN

Job description

Fanatics is seeking a Retail Lead in Baltimore to deliver business and fan impact through bold leadership and execution excellence. You will leverage data and in-game insights, supporting home game shifts across pre-game, in-game, and post-game operations.

Responsibilities include ensuring daily operations run smoothly, maintaining stockroom organization, and collaborating with leadership to meet revenue targets while delivering an exceptional fan experience.