Retail Lead: Fan Experience & Operations Leader

Fanatics; Nashville (TN); On-site; USD 42,000 - 55,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experiences through bold leadership and precise execution. The role emphasizes daily operations, stockroom organization, and in-game support during home games and events, with a focus on delivering an exemplary guest experience.

You will mentor Retail Associates, coordinate with leadership on performance targets, and ensure professional appearance while representing the Fanatics brand in a fast-paced, growth-driven environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality; strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0 (online inventory manager), POS (point of sale) and CAYAN (credit card machines).
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Perform ‘Manager on Duty responsibilities’ as needed.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.

Skills

Customer service

Communication

Teamwork

Punctuality

Education

High school diploma or equivalent experience preferred

Job description

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experiences through bold leadership and precise execution. The role emphasizes daily operations, stockroom organization, and in-game support during home games and events, with a focus on delivering an exemplary guest experience.

You will mentor Retail Associates, coordinate with leadership on performance targets, and ensure professional appearance while representing the Fanatics brand in a fast-paced, growth-driven environment.