Retail Lead: Elevate Game-Day Fan Experience

Fanatics Inc.; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Fanatics in Tampa, FL is seeking a Retail Supervisor/Lead to guide front-line staff and drive a premier fan experience at game days and events. You will coach part-time team members, ensure smooth daily operations, and partner with Leadership on targets, schedules, and customer service excellence.

The role requires a strong, outgoing demeanor, prior leadership in retail, and the ability to balance multiple priorities in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• At least 2 years in retail or sales preferred.
• Ability to work independently in a fast-paced environment.
• Foreign language skills are a plus.
• Must have a fun, outgoing, professional demeanor.
• Prior leadership experience preferred.
• Ability to work with all management levels, coach teams.
• Able to anticipate, solve problems and act decisively.
• Represent Fanatics, leagues, and team values.
• Balance and prioritize multiple projects under pressure.
• Strong communication, literacy, and numeracy.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back-of-house operations; maintain stockroom organization.
• Proficiency with Fanatics systems including POS, OpSuite, My Playbook, Service Now, and OKTA.
• Make recommendations to Leadership on targets, per cap, and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to the part‑time team.
• Provide training and assistance to all part‑time retail team.
• Coach part‑time team based on observed performance and operational excellence.
• Encourage and model Fanatics' Values.
• Perform Manager on Duty responsibilities.

Skills

Retail experience

Leadership

Customer service

Communication

Job description

Fanatics in Tampa, FL is seeking a Retail Supervisor/Lead to guide front-line staff and drive a premier fan experience at game days and events. You will coach part-time team members, ensure smooth daily operations, and partner with Leadership on targets, schedules, and customer service excellence.

The role requires a strong, outgoing demeanor, prior leadership in retail, and the ability to balance multiple priorities in a fast-paced environment.