Retail Lead - Fan Experience & In-Store Ops (Game Days)

Fanatics Commerce; Baltimore (MD); On-site; USD 22,000 - 32,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead for the Baltimore Ravens Team Store to drive fan-first service and sales during home games and events. You will lead daily operations, guide Associates, and ensure a seamless fan experience.

This role requires 18+, retail or service experience, flexible evenings and weekends, and the ability to stand for long periods and lift up to 25 pounds. Join a fast-paced team at Fanatics Commerce and contribute to championship-level guest service.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines).
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Understands Fanatics Values and how they relate to their role.
• Perform ‘Manager on Duty responsibilities’ as needed.
• Identify opportunities to improve processes, products, or fan experiences.

Skills

Retail experience

Customer service

Hospitality experience

Flexible schedule

Communication

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Fanatics Commerce is seeking a Retail Lead for the Baltimore Ravens Team Store to drive fan-first service and sales during home games and events. You will lead daily operations, guide Associates, and ensure a seamless fan experience.

This role requires 18+, retail or service experience, flexible evenings and weekends, and the ability to stand for long periods and lift up to 25 pounds. Join a fast-paced team at Fanatics Commerce and contribute to championship-level guest service.