Retail Team Lead: Elevate Store Ops & Customer Experience

Rack Room Shoes; Wilmington (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Wilmington, NC seeks a Team Lead to supervise and manage day-to-day store operations, providing leadership and training under the Store Manager and Assistant Store Manager. The role covers safety, customer experience, and adherence to company policies.

The position may be full- or part-time, with hourly pay ranging from $12.00 to $15.60. Strong communication and organizational skills are essential.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership and training to staff; maintain service standards.
• Oversee POS transactions per policy; manage sales, discounts, refunds.
• Inventory control and price management; conduct physical inventory.
• Merchandising and visual presentation per company standards.
• Payroll control: scheduling and attendance; payroll budget compliance.
• Train and develop direct reports; enforce service standards.
• Loss prevention; protect company assets.
• Manage daily store operations in the absence of managers.

Skills

Communication skills

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Wilmington, NC seeks a Team Lead to supervise and manage day-to-day store operations, providing leadership and training under the Store Manager and Assistant Store Manager. The role covers safety, customer experience, and adherence to company policies.

The position may be full- or part-time, with hourly pay ranging from $12.00 to $15.60. Strong communication and organizational skills are essential.