Retail Team Lead — Elevate Service & Store Ops

Rack Room Shoes; Germantown (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Rack Room Shoes in Germantown, TN is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will guide staff, support the Store Manager and Assistant Manager, and step in when they are absent to maintain sales, service, and operational standards.

The role emphasizes leadership, training, safety, and customer experience, with responsibilities ranging from POS procedures to inventory, merchandising, payroll, and loss prevention.

Qualifications

• Approved background check required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; reinforce service standards; train staff.
• Process POS transactions following policy; manage sales, discounts and refunds; loyalty programs.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Germantown, TN is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will guide staff, support the Store Manager and Assistant Manager, and step in when they are absent to maintain sales, service, and operational standards.

The role emphasizes leadership, training, safety, and customer experience, with responsibilities ranging from POS procedures to inventory, merchandising, payroll, and loss prevention.