Retail Store Team Lead - Elevate Customer Experience

Rack Room Shoes; Boynton Beach (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensure compliance with company policies, and provide guidance to staff under the Store Manager and Assistant Store Manager. The role emphasizes leadership, customer service, and operational excellence.

The Team Lead will oversee POS transactions, inventory control, pricing, merchandising, scheduling, and loss prevention while stepping in for management as needed.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Approved background check.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership and training to staff under guidance of Store Manager and Assistant Store Manager.
• Ensure 100% compliance with company policies and procedures.
• Handle all POS transactions following policy and procedure.
• Oversee inventory control, pricing, and storefront presentation.
• Assist with scheduling, payroll, attendance, and budget compliance.
• Lead loss prevention and maintain customer service standards.

Skills

Effective communication

Managerial skills

Organizational skills

Background check

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensure compliance with company policies, and provide guidance to staff under the Store Manager and Assistant Store Manager. The role emphasizes leadership, customer service, and operational excellence.

The Team Lead will oversee POS transactions, inventory control, pricing, merchandising, scheduling, and loss prevention while stepping in for management as needed.