Retail Team Lead - Elevate Guest Experience & Performance

New Balance Athletics, Inc.; United States; On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

401K

Lifestyle reimbursement

Job summary

New Balance Athletics, Inc. seeks a Retail Team Lead to support the day-to-day operations of a Mosaic District store in Virginia.

You will open/close the store, coach associates, drive sales, and uphold the New Balance standard of guest service, using the GUEST model to elevate every customer interaction. You will lead by example, manage store operations, assist with scheduling, and participate in recruiting while ensuring safety and compliance.

Qualifications

• Must be 18 years of age or older.
• 2 years’ retail supervisory experience preferred.
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

Skills

Leadership

Customer service

Verbal communication

Retail supervision

Flexible schedule

Education

High school diploma

Job description

New Balance Athletics, Inc. seeks a Retail Team Lead to support the day-to-day operations of a Mosaic District store in Virginia.

You will open/close the store, coach associates, drive sales, and uphold the New Balance standard of guest service, using the GUEST model to elevate every customer interaction. You will lead by example, manage store operations, assist with scheduling, and participate in recruiting while ensuring safety and compliance.