Retail Team Lead: Elevate Guest Experience & Team Growth

New Balance Athletics, Inc.; California (MO); On-site; USD 62,179,000 - 93,269,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision coverage

401(k) retirement plan

Vacation time and holidays

Job summary

New Balance Athletics, Inc. is seeking a Retail Team Lead in California to open/close the store, drive results, and deliver a world-class guest experience.

You will lead by example through New Balance’s core competencies and help coach and develop the team. The role requires a proactive leader with retail supervisory experience, strong customer service skills, and the ability to work a flexible schedule, including weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• 2 years’ retail supervisory experience preferred.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, including weekends and holidays.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
• Be results driven in achieving store KPIs through training and development of associates.
• May assist store manager in creating the schedule and leading floor moves.
• Deliver a great guest experience utilizing our GUEST service model.
• Be operationally sound, opening/closing the store, inventory control, and standard procedures.
• Be involved in recruiting/interviewing/hiring of top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Skills

Leadership

Customer service

Verbal communication

Flexibility

Education

High school diploma or equivalent

Job description

New Balance Athletics, Inc. is seeking a Retail Team Lead in California to open/close the store, drive results, and deliver a world-class guest experience.

You will lead by example through New Balance’s core competencies and help coach and develop the team. The role requires a proactive leader with retail supervisory experience, strong customer service skills, and the ability to work a flexible schedule, including weekends and holidays.