Part-Time Retail Team Lead — Guest Experience & Leadership

New Balance Athletics, Inc.; Fairfax (VA); On-site; USD 20,000 - 30,000; Part time

Job summary

New Balance Athletics, Inc. is seeking a Part-time Retail Team Lead in the Mosaic District, VA area. You will supervise and train associates, drive store results, and open/close the store while delivering a world-class guest experience.

Lead by example using our core competencies, contribute to scheduling, and assist in interviews and hiring. This role emphasizes safety, teamwork, and maintaining strong customer service standards in a thriving retail environment.

Qualifications

• Must be 18 years of age or older.
• 2 years' retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
• Be results driven in achieving our store key performance indicators through training and development of our associates.
• May assist store manager in creating the schedule and taking the lead in floor moves.
• Deliver a great guest experience utilizing our GUEST service model.
• Be operationally sound, opening/closing the store, inventory control, operational procedures.
• Be involved in recruiting/interviewing/hiring of top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Skills

Leadership

Customer service

Verbal communication

Flexibility

Education

High school diploma or equivalent

Job description

New Balance Athletics, Inc. is seeking a Part-time Retail Team Lead in the Mosaic District, VA area. You will supervise and train associates, drive store results, and open/close the store while delivering a world-class guest experience.

Lead by example using our core competencies, contribute to scheduling, and assist in interviews and hiring. This role emphasizes safety, teamwork, and maintaining strong customer service standards in a thriving retail environment.