Retail Team Lead: Elevate Customer Experience & Store Ops

Rack Room Shoes; Williamsburg (IA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Rack Room Shoes is seeking a Team Lead to supervise daily store operations in Williamsburg, IA. You will support the Store Manager and Assistant Manager, lead staff, and ensure compliance with company policies while driving sales and service standards.

The role may be full- or part-time management, with responsibilities spanning customer experience, inventory control, merchandising, POS procedures, payroll, and training. This position emphasizes teamwork, safety, and accountability.

Qualificações

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsabilidades

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure; Sales, Discounts and Refunds; Loyalty; Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving; Price Management (Price Changes, Markdowns etc.); Singles; Damaged Merchandise; Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement; Sales floor maintenance and housekeeping; Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling; Payroll budget compliance; Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools; Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Conhecimentos

Effective verbal and written comm.

Managerial and organizational skills

Descrição da oferta de emprego

Rack Room Shoes is seeking a Team Lead to supervise daily store operations in Williamsburg, IA. You will support the Store Manager and Assistant Manager, lead staff, and ensure compliance with company policies while driving sales and service standards.

The role may be full- or part-time management, with responsibilities spanning customer experience, inventory control, merchandising, POS procedures, payroll, and training. This position emphasizes teamwork, safety, and accountability.