Store Leader & Customer Experience Coach

Rack Room Shoes; Williamsburg (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

Rack Room Shoes in Williamsburg, IA is seeking a Store Manager to oversee all daily store operations and ensure compliance with company policies. The role trains and leads store associates, aiming to exceed sales, service, and operational goals.

The candidate will supervise safety, scheduling, merchandising, inventory control, and customer experience initiatives while maintaining excellent service standards and profitability.

Qualifications

• Experience managing day-to-day store operations.
• Strong communication and leadership abilities.
• Knowledge of retail merchandising and customer service.
• Familiarity with footwear retail and store policies.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Provide training and leadership to staff.
• Manage POS transactions per policy; handle sales, discounts, refunds, and loyalty.
• Oversee inventory from receiving to pricing, markdowns, damages, and stock checks.
• Direct sales floor merchandising, presentation, signage and product placement.
• Handle scheduling and payroll related tasks in line with budgets.
• Hire and develop staff; ensure training compliance and coverage.
• Lead loss prevention to protect company assets.
• Aim to optimize day-to-day store operations.

Skills

Leadership

Customer service

Merchandising

Communication

Operations management

Job description

Rack Room Shoes in Williamsburg, IA is seeking a Store Manager to oversee all daily store operations and ensure compliance with company policies. The role trains and leads store associates, aiming to exceed sales, service, and operational goals.

The candidate will supervise safety, scheduling, merchandising, inventory control, and customer experience initiatives while maintaining excellent service standards and profitability.