Retail Team Lead - Elevate Service & Store Ops

Rack Room Shoes; City of Albany (NY); On-site; USD 42,000 - 57,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensuring policy compliance and guiding staff under the Store Manager and Assistant Manager. The role includes leadership, training, and stepping in for the managers when needed to maintain excellent store performance.

The position may be full or part-time and emphasizes meeting sales, service, and operational objectives while providing a safe and positive shopping experience for customers.

Qualifications

• Effective verbal and written communication skills.
• Proven managerial and organizational abilities.
• Successful passing a background check.

Responsibilities

• Supervise and manage daily store operations in line with policies.
• Lead and train staff under direction of Store Manager and Asst Manager.
• Provide leadership to achieve sales, service and operational objectives.
• Ensure 100% policy compliance and customer safety at all times.
• Handle POS transactions, returns, loyalty, and opening/closing routines.
• Oversee inventory control, shipping/receiving, pricing and markdowns.
• Maintain merchandising standards and visual presentation.
• Manage payroll, scheduling and attendance within budget.

Skills

Effective communication

Managerial skills

Organizational skills

Background check approved

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensuring policy compliance and guiding staff under the Store Manager and Assistant Manager. The role includes leadership, training, and stepping in for the managers when needed to maintain excellent store performance.

The position may be full or part-time and emphasizes meeting sales, service, and operational objectives while providing a safe and positive shopping experience for customers.