Store Team Lead: Elevate Customer Experience

T-MOBILE USA, Inc.; Durham (NC); Sur place; USD 43 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Résumé du poste

T-Mobile USA, Inc. is seeking a Retail Associate Manager in Durham to partner with the Store Manager, lead the store team, and drive exceptional customer experience. You will develop Mobile Experts, stay current on products, and ensure the store operates smoothly to meet monthly success metrics.

The role requires a High School Diploma/GED and 1 year of customer service or sales experience in a retail setting. In-store leadership and coaching help drive results in a fast-paced environment.

Qualifications

• Communication skills are essential.
• Leadership ability to develop the store team.
• Knowledge of store operations and procedures.

Responsabilités

• Orient and ground Mobile Experts in delivering great customer service.
• Lead by example to keep the store up-to-date on products, promotions, and visual standards.
• Observe interactions with customers and coach for improvement; manage customer wait times.

Connaissances

Communication

Leadership

Store Operations

Formation

High School Diploma/GED

Description du poste

T-Mobile USA, Inc. is seeking a Retail Associate Manager in Durham to partner with the Store Manager, lead the store team, and drive exceptional customer experience. You will develop Mobile Experts, stay current on products, and ensure the store operates smoothly to meet monthly success metrics.

The role requires a High School Diploma/GED and 1 year of customer service or sales experience in a retail setting. In-store leadership and coaching help drive results in a fast-paced environment.