Retail Team Lead: Elevate Sales & Service

T-Mobile; Lawton (OK); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks a Store Leader to develop the retail team and deliver exceptional customer service and sales results. You will coach, train, and guide operations to meet customer needs while sustaining store standards and product knowledge.

Success is measured by sales targets, customer satisfaction, and efficiency. The role offers comprehensive benefits and a compensation package with base pay plus incentives, aligned with retail leadership responsibilities.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service and/or sales experience in retail is preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Store Leader to develop the retail team and deliver exceptional customer service and sales results. You will coach, train, and guide operations to meet customer needs while sustaining store standards and product knowledge.

Success is measured by sales targets, customer satisfaction, and efficiency. The role offers comprehensive benefits and a compensation package with base pay plus incentives, aligned with retail leadership responsibilities.