Retail Team Leader: Elevate Sales & Customer Experience

T-MOBILE USA, Inc.; Waynesboro (VA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical/dental/vision insurance

Parental and family leave

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Store Leader who can develop and guide the retail team to deliver outstanding customer-focused service and sales outcomes. You will coach, train, and manage store operations while ensuring product knowledge and procedures meet standards to drive performance.

The role emphasizes leadership, teamwork, and accountability for targets and customer satisfaction, with incentives and a comprehensive benefits package. Eligibility applies to regular employees.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Product Knowledge

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Leader who can develop and guide the retail team to deliver outstanding customer-focused service and sales outcomes. You will coach, train, and manage store operations while ensuring product knowledge and procedures meet standards to drive performance.

The role emphasizes leadership, teamwork, and accountability for targets and customer satisfaction, with incentives and a comprehensive benefits package. Eligibility applies to regular employees.