Retail Team Lead: Elevate Customer Experience

Bath & Body Works; York (York County); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on demand

Benefits package including health

Job summary

Bath & Body Works is seeking a Store Supervisor in the United States to partner with the Store Manager in developing outstanding associates, delivering consistent customer experiences, and driving growth across the brand. The role emphasizes coaching, leadership, and a customer-first approach.

The ideal candidate has supervisory retail experience, strong communication skills, and the ability to coach teams in a fast-paced environment.

Qualifications

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Partner with Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Sales leadership

Customer experience

Retail supervision

Communication

Coaching

Flexibility

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Store Supervisor in the United States to partner with the Store Manager in developing outstanding associates, delivering consistent customer experiences, and driving growth across the brand. The role emphasizes coaching, leadership, and a customer-first approach.

The ideal candidate has supervisory retail experience, strong communication skills, and the ability to coach teams in a fast-paced environment.