Retail Team Lead — Elevate Customer Experience

Bath & Body Works; Hickory (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Bath & Body Works in the United States seeks a proactive Supervisor to partner with the Store Manager in developing outstanding associates, delivering exceptional customer experiences, and driving growth across the store. You will lead with brand standards and empower teams to create feel-good moments daily.

The role emphasizes coaching, performance feedback, and managing openings and closings, with a focus on safety, partnerships with the Sales Leadership Team, and elevating product knowledge

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior supervisory experience, preferably in a retail setting.
• Customer-first mindset for retail environments.
• Strong communication and adaptability.
• Ability to coach and de-escalate in-the-moment.
• Availability for evenings, weekends, and holidays.
• High school diploma or GED.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as Manager on Duty when scheduled.
• Support action plans with Sales Leadership Team to improve results.
• Perform opening and closing routines including deposits and shipments.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors and product knowledge.
• Train, coach, and motivate associates to improve selling and customer experience.
• Adhere to safety standards and store policies.

Skills

Customer service

Supervisory experience

Retail leadership

Communication skills

Coaching abilities

De-escalation

Flexibility

Education

High school diploma

Tools

POS systems

Job description

Bath & Body Works in the United States seeks a proactive Supervisor to partner with the Store Manager in developing outstanding associates, delivering exceptional customer experiences, and driving growth across the store. You will lead with brand standards and empower teams to create feel-good moments daily.

The role emphasizes coaching, performance feedback, and managing openings and closings, with a focus on safety, partnerships with the Sales Leadership Team, and elevating product knowledge