Retail Supervisor: Lead Teams & Elevate Customer Experience

Bath & Body Works; Kansas City (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Benefits package

Job summary

Bath & Body Works in the United States is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive growth across the store. You will be frontline leadership, enhancing selling capabilities, product knowledge, and store performance.

Role requires supervising experience, strong communication, and flexibility for evenings, weekends and holidays.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Leadership

Customer service

Retail operations

Communication

Education

High school diploma

Tools

POS systems

Job description

Bath & Body Works in the United States is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive growth across the store. You will be frontline leadership, enhancing selling capabilities, product knowledge, and store performance.

Role requires supervising experience, strong communication, and flexibility for evenings, weekends and holidays.