Retail Team Lead — Elevate Customer Experience

Bath & Body Works; Daphne (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access to earned wages

401k with company match

Employee Assistance Program (EAP)

Job summary

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates and deliver consistent customer experiences. You will lead store operations, oversee opening/closing routines, and drive performance while embodying our brand values.

The role emphasizes coaching, talent development, and a customer-first approach to elevate daily results and associate growth in a fast-paced retail environment.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior supervisory experience, preferably in a retail setting.
• Thrives in a customer-first retail environment.
• Ability to coach and develop associates.
• Strong communication and de-escalation skills.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead store operations as assigned, including open/close duties.
• Collaborate with Sales Leadership to execute action plans.
• Model selling behaviors and deliver exceptional customer experiences.
• Provide feedback and coaching to improve performance.
• Ensure safety, store standards, and policy compliance.

Skills

Sales experience

Customer service

Supervisory experience

Leadership

Communication skills

Education

High school diploma, GED or equivalent

Job description

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates and deliver consistent customer experiences. You will lead store operations, oversee opening/closing routines, and drive performance while embodying our brand values.

The role emphasizes coaching, talent development, and a customer-first approach to elevate daily results and associate growth in a fast-paced retail environment.