Retail Store Lead: Grow Teams, Delight Customers

Carter's Inc.; Jackson (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

30% associate discount

Paid time off

Holidays

Parental leave

Adoption assistance

Charitable matching gifts

Advance You program

Job summary

Carter’s Inc. is seeking an Assistant Store Manager to be the first face of the brand for growing families. You’ll lead the sales floor, model service standards, and coach a team to deliver an omnichannel experience.

You’ll recruit, train, and develop staff, manage schedules, and ensure store metrics, loss prevention, and merchandising standards are met. This role requires leadership, strong communication, and a customer-focused mindset.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omnichannel experience while coaching others to success.
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through Company sponsored programs, including credit.
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools.
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Customer engagement

Communication skills

Retail management

Team coaching

Omnichannel selling

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Inc. is seeking an Assistant Store Manager to be the first face of the brand for growing families. You’ll lead the sales floor, model service standards, and coach a team to deliver an omnichannel experience.

You’ll recruit, train, and develop staff, manage schedules, and ensure store metrics, loss prevention, and merchandising standards are met. This role requires leadership, strong communication, and a customer-focused mindset.