Retail Team Lead: Elevate Customer Experience

T-Mobile USA; Monroe (LA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock grants

Job summary

T-Mobile USA is seeking a proactive Retail Associate Manager to partner with the Store Manager in leading and developing the store team. You will help deliver T-Mobile’s customer-centric vision, ensure strong product knowledge, and uphold operating standards to drive success.

You will mentor Mobile Experts, monitor performance against monthly metrics, and contribute to the execution of training and coaching activities.

Qualifications

• Strong communication and leadership abilities required.
• Experience in retail or sales environments preferred.

Responsibilities

• Infuse Mobile Experts with passion for customer service and Lovings Our Customers.
• Ensure customer needs are met and create a simple, confident store experience.
• Observe interactions and provide feedback for development and coaching.
• Manage customer wait times and stay current on products and promotions.
• Lead by example with product knowledge and leadership practices.
• Maintain store environment and adhere to plan-o-gram standards.
• Ensure knowledge of store systems and communicate effectively with the team.
• Drive financial results and manage store expenses.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a proactive Retail Associate Manager to partner with the Store Manager in leading and developing the store team. You will help deliver T-Mobile’s customer-centric vision, ensure strong product knowledge, and uphold operating standards to drive success.

You will mentor Mobile Experts, monitor performance against monthly metrics, and contribute to the execution of training and coaching activities.