Retail Team Lead: Drive Profit, People & Service

J.Crew Factory; Waco (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay and bonus program

60% employee discount on branded goods

Entertainment, travel, fitness, and m‑

401(k) plan with company matching

Medical and prescription coverage

Job summary

J.Crew Group (JCG) seeks an Assistant Manager for its J.Crew Factory store to lead a retail team and drive profitability through strong customer connections and brand loyalty. You will coach the sales team, align with leadership on strategies, and provide smooth operational support as needed.

You'll oversee divisions like visual merchandising, operations, HR, service and selling, ensuring accountability across busy store floors while promoting best-in-class service and community engagement.

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

POS systems

Tools

POS systems

Job description

J.Crew Group (JCG) seeks an Assistant Manager for its J.Crew Factory store to lead a retail team and drive profitability through strong customer connections and brand loyalty. You will coach the sales team, align with leadership on strategies, and provide smooth operational support as needed.

You'll oversee divisions like visual merchandising, operations, HR, service and selling, ensuring accountability across busy store floors while promoting best-in-class service and community engagement.