Retail Assistant Manager - Lead Store & Customer Experience

J.Crew Factory; Gaffney (SC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded product

PTO including paid holidays

401(k) plan with company matching

Medical and Prescription coverage

Entertainment, travel, fitness, and M

Dental, vision, life insurance

Job summary

J.Crew Factory is seeking an Assistant Manager to join the leadership team, driving profitability through authentic customer connections and brand loyalty. You’ll coach the sales team, collaborate with leadership to adapt strategies, and ensure smooth operational support as needed.

You will be responsible for supporting a designated division, managing store operations and systems, and assisting with recruiting and training.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Leadership

Job description

J.Crew Factory is seeking an Assistant Manager to join the leadership team, driving profitability through authentic customer connections and brand loyalty. You’ll coach the sales team, collaborate with leadership to adapt strategies, and ensure smooth operational support as needed.

You will be responsible for supporting a designated division, managing store operations and systems, and assisting with recruiting and training.