Retail Assistant Manager: Lead Sales, Service & Community

J.Crew Factory; Overland Park (KS); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay & bonus programs

Up to 60% discount on branded products

Entertainment, travel, fitness, and MB

401(k) plan with company matching

Medical, dental, vision, and life ins.

Paid time off & holidays

Job summary

J.Crew Factory is seeking an Assistant Manager to join our store leadership team. You’ll help drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team to maximize performance.

You’ll collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support. The role requires 1–2 years of retail management, scheduling flexibility, and a passion for fashion.

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Problem-solving and strong communication skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Sales coaching

Job description

J.Crew Factory is seeking an Assistant Manager to join our store leadership team. You’ll help drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team to maximize performance.

You’ll collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support. The role requires 1–2 years of retail management, scheduling flexibility, and a passion for fashion.