Retail Team Lead - Donated Goods

Goodwill Industries of Houston; Pasadena (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

Goodwill Houston is seeking a Retail Team Lead for our Pasadena store to oversee day-to-day store operations, manage the donated goods area, and deliver world-class customer service under the Store Manager.

You will guide a team, ensure accurate checkout, supervise training, and maintain Donated Goods flow and rotation according to GWH policies, while meeting company goals and safety standards.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail sales experience preferred.
• Management/supervisor with 1+ year of experience preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet business needs, including holidays, evenings, overnights, and weekends.
• Must have reliable transportation.

Responsibilities

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day-to-day store operations.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper apparel and hard goods rotation according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by Management.

Skills

Basic computer skills

Time management

Organizational skills

Communication skills

Flexibility

Reliable transportation

Education

High school diploma or equivalent

Job description

Goodwill Houston is seeking a Retail Team Lead for our Pasadena store to oversee day-to-day store operations, manage the donated goods area, and deliver world-class customer service under the Store Manager.

You will guide a team, ensure accurate checkout, supervise training, and maintain Donated Goods flow and rotation according to GWH policies, while meeting company goals and safety standards.