Retail Team Lead — Lead a Donated Goods Store

Goodwill Industries of Houston; Humble (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Goodwill Houston is seeking a Retail Team Lead to support day-to-day store and donation area operations under the Store Manager and District Director. The RTL will focus on world-class customer service, processing donations, quality control, and building a productive team.

The ideal candidate will have 1–2 years of retail experience, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail sales experience preferred.
• Management experience with 1+ year preferred.
• Basic computer skills required.
• Strong communication and time-management skills.
• Flexible schedule including holidays, evenings, weekends.
• Reliable transportation required.

Responsibilities

• Lead store operations and open/close in absence of Manager.
• Motivate the team and communicate daily/weekly goals.
• Accurately complete sales transactions and maintain cash accountability at POS.
• Supervise and train Team Members.
• Ensure proper handling/processing of donations per policies.
• Manage apparel and hard goods rotation per procedures.
• Operate store systems and maintain donor counts and production metrics.
• Perform other duties as assigned by Management.

Skills

Retail leadership

Customer service

Cash handling

Team training

Time management

Communication

Flexible schedule

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Goodwill Houston is seeking a Retail Team Lead to support day-to-day store and donation area operations under the Store Manager and District Director. The RTL will focus on world-class customer service, processing donations, quality control, and building a productive team.

The ideal candidate will have 1–2 years of retail experience, strong communication, and the ability to multi-task in a fast-paced environment.