Retail Team Lead — Donated Goods & Store Ops

Goodwill Industries of Houston; Pearland (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Goodwill Houston is seeking a Retail Team Lead to support daily store operations and the donated goods program. You will supervise Team Members, ensure accurate cash handling, and drive customer service excellence.

You will assist with training, inventory flow, and adherence to policies, while maintaining a safe and productive work environment. This role requires flexible scheduling and strong teamwork.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail leadership or supervisory experience preferred.
• Basic computer skills and cash handling experience.
• Flexibility to work varied shifts, including holidays and weekends.

Responsibilities

• Assist Store Manager with day-to-day store and donation area operations.
• Lead and train Team Members to deliver world-class customer service.
• Oversee sales transactions and cash accountability at registers.
• Manage donation flow and inventory rotation according to policy.
• Open/close store in Manager/Assistant Manager absence when required.
• Ensure safety, housekeeping, and policy compliance.

Skills

Basic computer skills

Time management

Organizational skills

Communication skills

Interpersonal skills

Reliable transportation

Education

High school diploma or equivalent

Tools

POS systems

Job description

Goodwill Houston is seeking a Retail Team Lead to support daily store operations and the donated goods program. You will supervise Team Members, ensure accurate cash handling, and drive customer service excellence.

You will assist with training, inventory flow, and adherence to policies, while maintaining a safe and productive work environment. This role requires flexible scheduling and strong teamwork.