Retail Team Lead: Donated Goods & Store Ops

Goodwill Industries of Houston; Katy (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of Houston in Katy is seeking a Retail Team Lead to oversee day-to-day store and donation-area operations, delivering world-class customer service and efficient processing of donated goods.

You will open/close, supervise staff, manage cash, train associates, and ensure safety and policy compliance while driving sales and KPI performance in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Management experience is preferred.
• At least one (1) year of retail sales experience is preferred.
• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
• Good computer skills (proficiency in Microsoft Office).
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Responsibilities

• Act as Store Manager in the absence of the Store Manager or Assistant Store Manager, including opening/closing and daily operations.
• Maintain open availability to assist with management and leadership needs beyond rotating schedule.
• Help ensure the Safety Program is managed efficiently.
• Lead and communicate clear daily, weekly, monthly, and annual goals to the team.
• Accurately and efficiently complete all sales transactions and maintain cash accountability at POS and safe.
• Assist with training and development of associates when needed.
• Oversee proper handling and processing of donated goods in and out of the store following GWH policies.
• Operate store systems and ensure donor counts and production standards are accurate.
• Ensure timely rotation of apparel and hard goods according to policies.

Job description

Goodwill Industries of Houston in Katy is seeking a Retail Team Lead to oversee day-to-day store and donation-area operations, delivering world-class customer service and efficient processing of donated goods.

You will open/close, supervise staff, manage cash, train associates, and ensure safety and policy compliance while driving sales and KPI performance in a fast-paced environment.