Retail Team Lead — Donated Goods Store Operations

Goodwill Industries of Houston; Conroe (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Goodwill Houston looks for a Retail Team Lead to oversee daily store operations and assist with donation processing in a fast-paced environment. You will ensure excellent customer service and accurate sales transactions under the Store Manager’s supervision.

The RTL will train and support Team Members, manage cash at POS, and help maintain policy compliance while driving KPIs in a busy donative goods setting.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail sales experience preferred.
• Management/supervisor experience with 1+ year preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with diverse personalities.
• Ability to work flexible schedule including holidays, evenings, overnights, and weekends.
• Must have reliable transportation.

Responsibilities

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day-to-day store operations.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountability at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure timely apparel and hard goods rotation according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by Management.
• Demonstrates professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a fast-paced environment.
• Adheres to GWH Policies & Procedures, Loss Prevention & Safety Regulations, and Guiding Principles.

Skills

Retail experience

People management

Customer service

Computer skills

Time management

Communication

Flexible schedule

Transportation

Education

High school diploma or equivalent

Job description

Goodwill Houston looks for a Retail Team Lead to oversee daily store operations and assist with donation processing in a fast-paced environment. You will ensure excellent customer service and accurate sales transactions under the Store Manager’s supervision.

The RTL will train and support Team Members, manage cash at POS, and help maintain policy compliance while driving KPIs in a busy donative goods setting.