Donated Goods Retail Lead - Store Ops

Goodwill Industries of Houston; Texas; On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill Houston is seeking a Retail Team Lead to support day-to-day store operations and the donation area, reporting to the Store Manager and District Director. You will help ensure excellent customer service, accurate cash handling, and productive staff performance.

In this non-exempt role, you will open/close shifts, supervise Team Members, train staff, and ensure donations are processed and rotated per policy.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail sales experience preferred.
• Management/supervisor experience preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Flexible schedule including holidays, evenings, weekends.

Responsibilities

• Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day to day store operations.
• Manage and influence team by communicating clear company goals daily, weekly and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston (GWH) policies and procedures.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by management.

Skills

Retail sales

Supervisory experience

Communication skills

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

Goodwill Houston is seeking a Retail Team Lead to support day-to-day store operations and the donation area, reporting to the Store Manager and District Director. You will help ensure excellent customer service, accurate cash handling, and productive staff performance.

In this non-exempt role, you will open/close shifts, supervise Team Members, train staff, and ensure donations are processed and rotated per policy.