Retail Team Lead - Drive Store Ops & Customer Impact

Goodwill Industries of Houston; Missouri City (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Houston is seeking a Retail Team Lead to assist with daily store operations and donation area management. You will help ensure world-class customer service, accurate sales transactions, and productive team leadership.

The RTL will report to the Store Manager and oversee opening/closing, team supervision, and adherence to GWH policies, driving performance and efficiency in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail sales experience preferred.
• Management/Supervisor experience preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.

Responsibilities

• Open/close store and manage day-to-day operations in the absence of the Manager or Assistant Manager.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper apparel and hard goods rotation according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by Management.

Skills

Retail sales experience

Time management

Communication skills

Flexible schedule

Reliable transportation

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Goodwill Houston is seeking a Retail Team Lead to assist with daily store operations and donation area management. You will help ensure world-class customer service, accurate sales transactions, and productive team leadership.

The RTL will report to the Store Manager and oversee opening/closing, team supervision, and adherence to GWH policies, driving performance and efficiency in a fast-paced environment.