Retail Team Lead - Customer Experience & Training

Pure Hockey, LLC; Springfield (VA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC in Springfield, VA is seeking a Retail Supervisor to lead a small team and drive customer service in a fast-paced store. You will oversee daily operations and work independently as well as with the team.

Responsibilities include greeting customers, accurate cash handling, merchandising, scheduling, and staff training to ensure exceptional service while meeting sales and operational goals.

Qualifications

• Proven retail/customer service experience.
• Ability to train, coach, develop and motivate employees.
• Strong leadership and organizational skills.
• Experience with inventory management and merchandising techniques.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet customers and provide outstanding service.
• Perform cashier duties accurately.
• Assist merchandising, operations, sales and customer service.
• Set expectations and communicate metrics with store management.
• Train and develop staff.
• Handle customer complaints promptly.
• Maintain sales floor and inventory tasks.
• Other duties assigned by manager.

Skills

Retail leadership

Customer service

Staff training

Interpersonal skills

Inventory management

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Pure Hockey, LLC in Springfield, VA is seeking a Retail Supervisor to lead a small team and drive customer service in a fast-paced store. You will oversee daily operations and work independently as well as with the team.

Responsibilities include greeting customers, accurate cash handling, merchandising, scheduling, and staff training to ensure exceptional service while meeting sales and operational goals.