Retail Team Lead & Customer Experience Coach

Pure Hockey, LLC; Sterling Heights (MI); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability保险

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC in Sterling Heights, MI, is seeking a Retail Supervisor to lead daily store operations, greet customers, answer questions, and ensure outstanding service while working both independently and as part of a team.

You will supervise cash handling, merchandising, inventory, scheduling, and staff training, while upholding company policies and driving sales through strong leadership and service.

Qualifications

• Retail experience and proven customer service success.
• Ability to train, coach and motivate employees.
• Strong interpersonal, organizational and leadership skills.
• Experience with computers/handheld devices and basic merchandising.

Responsibilities

• Greet customers and provide outstanding service.
• Perform cashier duties accurately while following policies.
• Assist in merchandising, operations, sales and customer service.
• Communicate store metrics and expectations with management.
• Train and develop staff for skill growth.
• Handle customer complaints promptly and professionally.
• Maintain the sales floor and update pricing; complete inventory tasks.
• Other duties assigned by management.

Skills

Retail experience

Customer service

Training & coaching

Interpersonal skills

Analytical thinking

Inventory management

Merchandising

Cash handling

Job description

Pure Hockey, LLC in Sterling Heights, MI, is seeking a Retail Supervisor to lead daily store operations, greet customers, answer questions, and ensure outstanding service while working both independently and as part of a team.

You will supervise cash handling, merchandising, inventory, scheduling, and staff training, while upholding company policies and driving sales through strong leadership and service.