Retail Team Lead – Customer Focus & Growth

Pure Hockey, LLC; Exton (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC is seeking a Retail Supervisor to lead a fast-paced store team in Exton, PA. You’ll greet customers, manage cash transactions, and collaborate with management on store-wide goals.

The role requires coaching staff, optimizing inventory and merchandising, and resolving customer issues promptly. You will oversee daily operations, promote superior service, and ensure accuracy in pricing, scheduling, and training.

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Strong analytical and problem-solving skills.
• Knowledge of inventory management and merchandising techniques.
• Ability to work flexible hours, including weekends and holidays.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Skills

Customer service

Retail operations

Staff training

Leadership

Merchandising

Inventory management

Analytical skills

Problem solving

Tools

POS system

Handheld devices

Job description

Pure Hockey, LLC is seeking a Retail Supervisor to lead a fast-paced store team in Exton, PA. You’ll greet customers, manage cash transactions, and collaborate with management on store-wide goals.

The role requires coaching staff, optimizing inventory and merchandising, and resolving customer issues promptly. You will oversee daily operations, promote superior service, and ensure accuracy in pricing, scheduling, and training.