Retail Supervisor: Lead, Train & Delight Customers

Pure Hockey; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Bonus Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey is seeking a Retail Supervisor to lead in a fast-paced, customer-focused store environment. You will supervise daily operations, coach staff, and ensure outstanding service while collaborating with management on store metrics and initiatives.

The role emphasizes team leadership, merchandising, inventory control, and cash handling, with flexible hours including weekends and holidays. Join a growing retail team at Pure Hockey.

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Strong analytical and problem-solving skills.
• Knowledge of inventory management and merchandising techniques.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Skills

Customer service

Team leadership

Staff training

Interpersonal skills

Organizational skills

Inventory management

Merchandising

Problem solving

Cashier operations

Tools

POS system

Handheld devices

MS Office

Job description

Pure Hockey is seeking a Retail Supervisor to lead in a fast-paced, customer-focused store environment. You will supervise daily operations, coach staff, and ensure outstanding service while collaborating with management on store metrics and initiatives.

The role emphasizes team leadership, merchandising, inventory control, and cash handling, with flexible hours including weekends and holidays. Join a growing retail team at Pure Hockey.