Retail Team Lead — Customer Experience & Operations

Pure Hockey, LLC; San Jose (CA); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Résumé du poste

Pure Hockey, LLC is seeking a Retail Supervisor to lead store operations, deliver exceptional customer service, and drive sales performance in a fast-paced environment. You will oversee merchandising, cash handling, and staff training while partnering with management to meet store metrics.

The role emphasizes developing and coaching team members, managing inventory, and resolving customer issues promptly to uphold brand standards.

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Strong analytical and problem-solving skills.
• Knowledge of inventory management and merchandising techniques.

Responsabilités

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Connaissances

Retail experience

Customer service

Leadership

Training staff

Merchandising

Inventory management

Outils

Handheld devices

Computer

Description du poste

Pure Hockey, LLC is seeking a Retail Supervisor to lead store operations, deliver exceptional customer service, and drive sales performance in a fast-paced environment. You will oversee merchandising, cash handling, and staff training while partnering with management to meet store metrics.

The role emphasizes developing and coaching team members, managing inventory, and resolving customer issues promptly to uphold brand standards.