Retail Team Lead: Coach, Metrics & Customer Experience

Pure Hockey, LLC; Northern (KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Bonus plan

Flexible spending plan

401(k)

Paid vacation

Paid holidays

Parental leave

Employee discount

Job summary

Pure Hockey, LLC is seeking a Retail Supervisor to lead in a fast-paced hockey goods environment. You will engage customers, supervise cash operations, and collaborate with management on visual standards and store performance.

The role emphasizes coaching, scheduling, inventory upkeep and ensuring top-notch service while maintaining a welcoming store atmosphere. Evening and weekend shifts are required.

Qualifications

• Professional appearance and customer satisfaction focus.
• Proven experience in retail or customer service roles.
• Ability to train, coach, and motivate employees.
• Demonstrates strong interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Must be able to stand and walk for extended periods.
• Available to work nights and weekends in a retail schedule.
• Must be at least 16 years old.

Responsibilities

• Greet customers and provide outstanding service.
• Accurately perform cashier duties and transactions per policy.
• Assist in merchandising, operations, sales and service.
• Partner with Store Manager on metrics and expectations.
• Coach and develop associates for growth.
• Maintain sales floor, pricing and inventory tasks.
• Keep store areas clean including restrooms.
• Perform other duties as assigned by management.

Skills

Professional appearance

Positive attitude

Retail experience

Customer service

Train and develop staff

Interpersonal skills

Leadership abilities

Computer/handheld devices

Stand for long periods

Night/weekend shifts

Tools

POS systems

Job description

Pure Hockey, LLC is seeking a Retail Supervisor to lead in a fast-paced hockey goods environment. You will engage customers, supervise cash operations, and collaborate with management on visual standards and store performance.

The role emphasizes coaching, scheduling, inventory upkeep and ensuring top-notch service while maintaining a welcoming store atmosphere. Evening and weekend shifts are required.