Retail Team Lead — Customer-Centric Coach + Bonus Plan

Pure Hockey, LLC; Springfield (AL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC seeks a capable Retail Supervisor to lead daily store operations, enhance customer engagement, and drive sales performance. You will oversee cashier duties, merchandising, and staff development while ensuring excellent service and compliance with policies.

This role blends independent work with team collaboration in a fast-paced retail setting. The ideal candidate brings proven retail experience, strong leadership, and the ability to train and motivate the team, managing

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Experience with inventory management and merchandising techniques.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
• Assist in the areas of merchandising, operations, sales and customer service.
• Partner with management to establish and communicate all critical metrics and expectations within the store.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks.
• Other duties assigned by manager

Skills

Retail experience

Customer service

Training & coaching

Leadership

Interpersonal skills

Inventory management

Merchandising

Analytical thinking

Job description

Pure Hockey, LLC seeks a capable Retail Supervisor to lead daily store operations, enhance customer engagement, and drive sales performance. You will oversee cashier duties, merchandising, and staff development while ensuring excellent service and compliance with policies.

This role blends independent work with team collaboration in a fast-paced retail setting. The ideal candidate brings proven retail experience, strong leadership, and the ability to train and motivate the team, managing