Retail Team Lead: Customer Experience & Sales Growth

United Wireless; Illinois; On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

STD/LTD & Life Insurance

PTO

Employee Phone Discount

T-Mobile Perks

Job summary

United Wireless is seeking a store leader to drive team development and a customer-first culture at our Illinois locations. You will work with the Store Manager to develop staff, promote loyalty, and help Sales Representatives achieve performance goals.

Responsibilities include coaching, merchandising, operations, KPI tracking, and maintaining a positive, high-performing environment. This full-time role offers health/dental/vision coverage, insurance, PTO, and employee discounts.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• 1-2 years of customer service and/or sales experience, preferably in a retail environment.
• Flexible schedule for Full-Time employees.
• Reliable transportation.
• Ability to stand for extended periods and perform physical tasks.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.

Skills

Customer service

Sales

Leadership

Team development

Coaching

Education

High school diploma / GED

Job description

United Wireless is seeking a store leader to drive team development and a customer-first culture at our Illinois locations. You will work with the Store Manager to develop staff, promote loyalty, and help Sales Representatives achieve performance goals.

Responsibilities include coaching, merchandising, operations, KPI tracking, and maintaining a positive, high-performing environment. This full-time role offers health/dental/vision coverage, insurance, PTO, and employee discounts.