Retail Assistant Manager: Lead Sales & Customer Experience

United Wireless; South Elgin (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision

STD, LTD & Life Insurance

PTO

Employee Phone Discount

T-Mobile perks

Job summary

United Wireless in Illinois seeks a store leader to work with the Store Manager to develop the team and drive customer-centric sales. You will coach Sales Representatives, manage wait times, and promote a welcoming, high-performing store culture.

The role includes in-store operations, merchandising oversight, and a path for growth within a fast-growing retailer. We value teamwork, service excellence, and adherence to company procedures while aiming for strong customer satisfaction and

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• 1-2 years of customer service and/or sales experience, preferably in retail.
• Reliable transportation.
• Flexible schedule for full-time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales experience

Reliability

Flexible schedule

Standing for long periods

Education

High school diploma / GED

Tools

POS system

Store systems

Job description

United Wireless in Illinois seeks a store leader to work with the Store Manager to develop the team and drive customer-centric sales. You will coach Sales Representatives, manage wait times, and promote a welcoming, high-performing store culture.

The role includes in-store operations, merchandising oversight, and a path for growth within a fast-growing retailer. We value teamwork, service excellence, and adherence to company procedures while aiming for strong customer satisfaction and