Retail Team Lead — Uncapped Commission & Growth Path

United Wireless Communications, Inc.; Owosso (MI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. is seeking a Store Lead to work with the Store Manager to develop the store team and promote a customer-first culture.

You will coach Sales Representatives to improve customer interactions and sales performance, while managing wait times and maintaining a clean, organized retail environment. You will stay updated on products and leadership best practices, support teams with sales and customer service strategies, and ensure compliance with retail procedures.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• 1-2 years of customer service and/or sales experience, preferably in retail.
• Reliable transportation required.
• Flexible schedule required for full-time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring KPIs.
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales experience

Team leadership

Communication

Flexibility

Education

High school diploma / GED

Tools

POS system

Store equipment

Job description

United Wireless Communications, Inc. is seeking a Store Lead to work with the Store Manager to develop the store team and promote a customer-first culture.

You will coach Sales Representatives to improve customer interactions and sales performance, while managing wait times and maintaining a clean, organized retail environment. You will stay updated on products and leadership best practices, support teams with sales and customer service strategies, and ensure compliance with retail procedures.