Retail Team Lead: Customer Experience Coach

United Wireless; Lafayette (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

United Wireless in Lafayette, IN seeks an Retail Associate Manager to lead the store team and develop sales associates. You will focus on a customer-first culture, coaching staff to improve service, and ensuring a seamless in-store experience.

The role supports store operations, product knowledge, and leadership best practices while contributing to financial results and adherence to company policies.

Qualifications

• Minimum 18 years old and authorized to work in the United States.
• 1–2 years of customer service or sales experience in retail.
• Ability to stand for long periods and perform physical tasks.
• Flexible schedule and reliable transportation.
• Commitment to an inclusive workplace and accommodations available.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance.
• Manage customer wait times for a smooth in-store experience.
• Stay informed on products, services, and leadership practices.
• Support store maintenance and visual merchandising.
• Drive financial results by monitoring performance and controlling expenses.

Skills

Customer service

Sales

Leadership

Coaching

Communication

Education

High school diploma or GED

Tools

POS system

Job description

United Wireless in Lafayette, IN seeks an Retail Associate Manager to lead the store team and develop sales associates. You will focus on a customer-first culture, coaching staff to improve service, and ensuring a seamless in-store experience.

The role supports store operations, product knowledge, and leadership best practices while contributing to financial results and adherence to company policies.