Retail Team Lead: Customer-Centric Sales & Coaching

T-MOBILE USA, Inc.; Tilton (NH); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental and vision insurance

Flexible spending account

Parental leave

Tuition assistance

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a Store Team Lead to coach a retail team, drive sales, and deliver outstanding customer-focused service.

You will lead staff development, monitor performance, and ensure adherence to store standards and procedures to achieve targets. Responsibilities include coaching on product knowledge, supervising day-to-day operations, managing visual merchandising and plan-o-grams, and controlling expenses while maintaining a welcoming store environment.

Qualifications

• High School Diploma or GED is required.
• 1 year customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Leadership

Customer Service

Sales

Product Knowledge

Communication

Team Coaching

Change Management

Engaging People

Performance Monitoring

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Team Lead to coach a retail team, drive sales, and deliver outstanding customer-focused service.

You will lead staff development, monitor performance, and ensure adherence to store standards and procedures to achieve targets. Responsibilities include coaching on product knowledge, supervising day-to-day operations, managing visual merchandising and plan-o-grams, and controlling expenses while maintaining a welcoming store environment.