Retail Team Lead — Customer Experience & Sales

Boot Barn; South Dayton (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Paid time off

Medical Insurance

401(k) plan with matching

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Part-time Key Holder to engage customers, deliver an exceptional in-store experience and support the store leadership team. You will develop product knowledge, drive sales metrics, and maintain merchandising standards while handling POS transactions.

The role emphasizes teamwork, attendance and a service-driven culture, with opportunities to grow as Boot Barn expands to new stores.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Shift flexibility

Travel

Job description

Boot Barn is seeking a Part-time Key Holder to engage customers, deliver an exceptional in-store experience and support the store leadership team. You will develop product knowledge, drive sales metrics, and maintain merchandising standards while handling POS transactions.

The role emphasizes teamwork, attendance and a service-driven culture, with opportunities to grow as Boot Barn expands to new stores.