Store Team Lead — Customer Experience & Sales

Boot Barn; Augusta (ME); On-site; USD 42,000 - 58,000; Full time

Job summary

Boot Barn is seeking a Key Holder to deliver an exceptional in-store experience and lead store partnerships. You will apply product knowledge, drive sales metrics, and support with merchandising and floor operations. Strong customer service, transaction accuracy, and teamwork are essential.

You will collaborate with leadership to meet sales goals, develop staff, and ensure store procedures and policies are followed. This role emphasizes community, collaboration, and brand values.

Qualifications

• Provide exceptional in-store customer service and assist customers effectively.
• Demonstrate product knowledge and communicate features and benefits.
• Maintain merchandising standards and execute store operations with accuracy.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories and communicate knowledge to customers.
• Maintain merchandising standards, assist with floor moves, and stock replenishment.
• Process sales transactions accurately and manage cash and POS accountability.
• Collaborate with leadership to drive store sales and develop the team.
• Complete opening and closing procedures and comply with Time & Attendance policy.

Skills

Customer service

Sales

Tools

POS system

Job description

Boot Barn is seeking a Key Holder to deliver an exceptional in-store experience and lead store partnerships. You will apply product knowledge, drive sales metrics, and support with merchandising and floor operations. Strong customer service, transaction accuracy, and teamwork are essential.

You will collaborate with leadership to meet sales goals, develop staff, and ensure store procedures and policies are followed. This role emphasizes community, collaboration, and brand values.