Retail Team Lead – Customer Experience & Innovation

Warby Parker; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee Stock Purchase Plan

Paid sick leave

Paid holidays

Vacation days

401(k)

Parental leave

Short-term disability

Free eyewear

Employee Assistance Program

Bereavement Support

Education reimbursement

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. In this role, you will lead on the sales floor, contribute to process improvements, and participate in special projects across our U.S. and Canada stores.

You bring 6+ months in a management role and strong interpersonal skills to deliver exceptional service. You are adaptable, entrepreneurial, and a team player who inspires others while upholding Warby Parker's

Qualifications

• 6+ months in a management position.
• Retail or customer-focused experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Lead selling on the floor and front-of-house operations.
• Share Warby Parker's story and brand with customers.
• Identify opportunities to improve store processes.
• Open and close the store.
• Foster an inclusive, respectful culture for customers and colleagues.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Leadership

Team player

Adaptability

Entrepreneurial mindset

Problem-solving

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. In this role, you will lead on the sales floor, contribute to process improvements, and participate in special projects across our U.S. and Canada stores.

You bring 6+ months in a management role and strong interpersonal skills to deliver exceptional service. You are adaptable, entrepreneurial, and a team player who inspires others while upholding Warby Parker's