Customer-Experience Leader, Retail Sales

Warby Parker; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid holidays and vacation days

401(k) retirement savings plan

Parental leave (non-birthing parents)

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our retail locations in the United States and Canada. You will lead on-floor selling, front-of-house operations, and team huddles when a manager isn't present, while sharing our story and mission with customers.

The role requires retail experience and leadership capability, plus a customer-first mindset, adaptability, and an entrepreneurial spirit to drive innovative ways to reinvent the

Qualifications

• Retail experience in a customer-focused environment.
• At least 6+ months in a management position.
• Strong interpersonal and communication skills for top-notch service.
• Able to stay calm and adapt quickly under pressure.
• Entrepreneurial mindset and proactive problem-solving.

Responsibilities

• Lead selling on the floor and front-of-house operations when a manager is not present.
• Open and close the store.
• Conduct team touch-bases and communicate goals.
• Foster an inclusive culture and treat customers and colleagues with respect.
• Share Warby Parker's values and brand philosophy with customers.

Skills

Retail experience

Customer service

Leadership

Communication skills

Team player

Entrepreneurial spirit

Tools

POS system

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our retail locations in the United States and Canada. You will lead on-floor selling, front-of-house operations, and team huddles when a manager isn't present, while sharing our story and mission with customers.

The role requires retail experience and leadership capability, plus a customer-first mindset, adaptability, and an entrepreneurial spirit to drive innovative ways to reinvent the