Retail Team Lead - Customer Experience & Growth

T-Mobile US Inc.; Saint Robert (MO); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health/Dental/Vision insurance

Job summary

At T-Mobile, we empower our retail team to deliver exceptional customer service and drive sales in a fast-paced store environment. This role supports store leadership in coaching, training, and operational management to ensure high standards and customer satisfaction.

You will lead a team, manage product knowledge, and uphold store procedures while contributing to overall store performance and profitability. Training and development are central to success in this role.

Qualifications

• Communication skills are essential for coaching and customer interactions.
• Leadership experience is required to guide and develop the retail team.
• Strong store operations knowledge helps maintain standards and procedures.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, we empower our retail team to deliver exceptional customer service and drive sales in a fast-paced store environment. This role supports store leadership in coaching, training, and operational management to ensure high standards and customer satisfaction.

You will lead a team, manage product knowledge, and uphold store procedures while contributing to overall store performance and profitability. Training and development are central to success in this role.