Retail Team Lead — Customer Experience & Growth

VF Outdoor; Simpsonville (KY); On-site; USD 24,000 - 33,000; Full time

Job summary

The North Face is seeking a Supervisor to lead a dynamic retail team in a fast-paced store environment. You will deliver personalized customer engagement, monitor progress against KPIs, and coach associates to meet productivity and sales goals.

You will supervise daily store operations, support stockroom efficiency, and uphold visual merchandising standards while ensuring policy compliance and a positive, inclusive atmosphere for the team.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Drive results

Coaching & development

Customer engagement

Verbal & written communication

Inventory management

Tools

Retail software tools

Job description

The North Face is seeking a Supervisor to lead a dynamic retail team in a fast-paced store environment. You will deliver personalized customer engagement, monitor progress against KPIs, and coach associates to meet productivity and sales goals.

You will supervise daily store operations, support stockroom efficiency, and uphold visual merchandising standards while ensuring policy compliance and a positive, inclusive atmosphere for the team.